Privacy Policy

Last Updated: Auguest 1, 2024

1. Introduction

Welcome to Participant and Provider Community. We are committed to protecting the privacy of our users and ensuring the security of their personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information on our platform.

2. Information We Collect

  • Providers: We collect professional information including names, contact details, Australian Business Numbers (ABN), and NDIS registration status, which are used to create public listings on our directory.
  • Technical Data: Includes internet protocol (IP) address, browser type, version, time zone setting, location, browser plug-in types, versions, operating system, platform, and other technology on the devices you use to access our website.
  • Usage Information: We collect data on how you and site visitors interact with our platform, including pages visited and content viewed.

3. How We Use Your Information

  • To Provide Services: Operating and managing our platform, facilitating connections between participants and providers, and displaying provider information publicly.
  • Communication: Communicating with you about updates, service changes, and promotional offers, as well as responding to customer support inquiries.
  • Improvement and Analytics: Using collected data to enhance platform functionality, analyze user behavior, and make improvements.
  • Legal Compliance: Ensuring compliance with applicable legal requirements and industry standards.

4. Third-Party Integrations

  • Hosting and Data Storage: We use third-party hosting services to store and manage data securely.
  • Analytics: We utilize analytics tools to monitor website usage and user interactions to improve our service offerings.

5. Disclosure of Information

We may share your information with various third parties in the context of providing our services. The categories of third parties with whom we may share your information include:

  • Internal and External Parties:
    • Employees and Contractors: Information may be shared with our employees and contractors as necessary to provide our services.
    • Related Entities: We may share information with companies that are affiliated or associated with us to support internal administration.
  • Service Providers:
    • IT and Infrastructure: Information may be shared with providers of IT services, data storage solutions, and web hosting to ensure the effective delivery of our services.
    • Professional Services: Information may be disclosed to professional advisors, including lawyers, bankers, auditors, and insurers, to obtain advice or ensure compliance with regulatory requirements.
  • Marketing and Communication:
    • Marketing Providers: We may share information with marketing or advertising partners to conduct marketing and promotional initiatives on our behalf.
  • Legal and Compliance:
    • Regulatory and Law Enforcement: We may disclose information to courts, tribunals, regulatory authorities, and law enforcement officers as required or authorized by law, especially in connection with any legal proceedings or to establish, defend, or exercise our legal rights.
  • Business Transfers:
    • Mergers and Acquisitions: In the event of a merger, acquisition, or sale of assets, personal information may be part of the transferred assets.

Each third-party provider is obligated to protect the confidentiality and security of the data and to use it only for the purposes for which it is disclosed. We take steps to ensure that such third parties adhere to the privacy commitments set out in this policy and that they provide adequate data protection standards in line with applicable law.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, no internet-based site can be 100% secure, and we cannot guarantee absolute security.

7. User Rights

  • Access and Control: Users can access, update, or delete their personal information via their user dashboard.
  • Opt-Out of Communications: Users can opt out of receiving promotional emails or newsletters by following the unsubscribe link in those emails.

8. International Data Transfers

Your information may be stored and processed in any country where we engage service providers. By using our platform, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor and track your interaction with our platform. Currently, all cookies are necessary for the proper functioning of our site, and users cannot refuse them. By using our platform, you consent to the use of these cookies.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: admin@pnpcommunity.com.au